Returns & Refunds

We want you to sleep well on your decision as much as on the mattress. If something isn't right, this page explains exactly what happens next — no hidden conditions, no fine print you have to hunt for.

100-Night Sleep Trial (mattresses)

A mattress cannot be judged in a showroom. Every MAYF mattress comes with 100 nights to sleep on it properly at home.

Give it 21 nights first. Your body needs two to three weeks to adjust to a new sleep surface. We ask you to sleep on the mattress for at least 21 nights before requesting a trial return — most concerns settle in this period.
After 21 nights, and up to night 100, contact us and we will arrange collection and a refund, or a one-time exchange for a different model or firmness.
A collection charge of AED 250 applies to trial returns and exchanges, covering transport and handling. This is deducted from your refund.
An exchanged mattress comes with a further 7-night comfort period.
The mattress must be clean, undamaged, and free of stains, tears and odours. We strongly recommend using a mattress protector from night one — without one, a stained mattress cannot be accepted.
The trial applies to one mattress per household.

14-Day Returns (everything else)

Beds, furniture, bedding and accessories can be returned within 14 days of delivery, provided they are unused, in original condition and in their original packaging with all fittings and documentation.

Contact us within 14 days of delivery to start a return.
Small items — bedding, pillows and accessories that ship by courier — are collected free of charge.
Beds and furniture carry a collection charge of AED 250, reflecting the two-person team and vehicle required.
Assembled furniture must be safely disassembled and repacked before collection.
No restocking fee. What you see above is the only deduction.

What we cannot accept back

For hygiene and safety reasons, and because some items are made for you specifically:

Pillows, duvets, mattress protectors and bed linen once the packaging has been opened, unless faulty
Made-to-order, custom-size or custom-upholstered items
Clearance and final-sale items, which are marked as such on the product page
Gift cards

Damaged or faulty items

Inspect your delivery before the team leaves. If anything arrives damaged, or a fault appears later:

Report visible damage within 48 hours of delivery, with photographs.
We will repair, replace or refund at no cost to you — including collection. No collection charge applies to faulty or incorrectly supplied items.
Manufacturing faults within the warranty period are covered by our warranty. See the warranty terms on the product page.

Cancelling an order

Orders can be cancelled free of charge any time before dispatch — contact us as soon as possible. Once an item has been dispatched, the returns process above applies. Made-to-order items cannot be cancelled once production has started.

How to start a return

Message us on WhatsApp at +971 54 147 0477, or use our contact page. Have your order number ready. We will confirm the collection date and what to expect in writing.

Refunds

Once your return reaches us and passes inspection, we issue the refund immediately to your original payment method. Your bank or card issuer typically takes a further 5–10 business days to show it on your statement — that part is outside our control.
If you paid with Tabby or Tamara, the refund is processed through them and your instalment plan is adjusted or cancelled accordingly. Their timelines apply.
Delivery charges originally paid are not refunded on change-of-mind returns. They are refunded in full where the item was faulty or incorrectly supplied.

Your statutory rights

Nothing in this policy limits your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations. Where this policy offers more than the law requires — as our 100-night trial does — the more generous term applies.

Questions about any of this? Message us on WhatsApp at +971 54 147 0477. We would rather answer before you buy than after.

MAYF General Trading FZE LLC, United Arab Emirates.