Shipping & Delivery

Everything about getting your order to your door, in plain terms.

Delivery charges

Free delivery across the UAE on orders over AED 500.
Orders under AED 500 carry a delivery charge, calculated and shown at checkout before you pay.
Remote and hard-to-reach areas may carry an additional charge. Where that applies we contact you to confirm it before dispatch — you will never be charged extra without agreeing to it first.

Where we deliver

All seven emirates: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. We do not currently ship outside the UAE.

How long it takes

Orders placed before 4:00 PM are dispatched the same working day.

Mattresses	Typically 2–3 working days
Beds & furniture	Typically 5–6 working days
Bedding & accessories	Typically 2–3 working days
Made-to-order & custom items	Lead time is shown on the product page

Working days are Monday to Saturday, excluding public holidays. Deliveries to Umm Al Quwain, Ras Al Khaimah and Fujairah may take a day longer than the times above.

What delivery includes

Delivery to the room of your choice, not just the front door
Full assembly of beds and furniture by our team
Removal and disposal of all packaging — we do not leave you with the cardboard
Old mattress removal is available on request. Please tell us when you order so we can send the right team, and we will confirm any charge with you in advance.

Booking your delivery

Our team calls or messages you on the number you provide at checkout to agree a delivery window. Please make sure it is a UAE mobile you answer — an unreachable number is the single most common cause of delayed deliveries.

Before your delivery arrives

Large furniture is not always as easy to get in as it is to buy. Please check in advance:

Doorways, corridors, staircases and lift dimensions against the product measurements shown on the product page
Lift or loading-bay access, and whether your building requires advance booking or an NOC for deliveries
Parking access for a delivery vehicle

If our team cannot complete the delivery because access was not possible or nobody was available to receive it, we will contact you to rearrange. A re-delivery charge may apply depending on the circumstances, and we will always discuss it with you rather than simply adding it.

Inspecting your order

Please check your items before the team leaves. Report any visible damage within 48 hours with photographs — see our returns policy for how we put it right.

Tracking

You will receive confirmation by email and SMS when your order is placed, and again when it is dispatched. For an update at any point, message us on WhatsApp at +971 54 147 0477 with your order number.

Delays outside our control

Weather, road closures, customs clearance on imported items and building access restrictions can delay a delivery. We will always tell you as soon as we know, and you may cancel for a full refund if a delayed item has not yet been dispatched.

MAYF General Trading FZE LLC, United Arab Emirates.